Aviso de cookies

: Usamos cookies propias y de terceros para mejorar nuestros servicios, para análisis estadístico y para mostrarle publicidad. Si continua navegando consideramos que acepta su uso en los términos establecidos en la Política de cookies.

Menú

Ficha de la oferta

Quality Agent

- Hostelería / Turismo / Restauración

Company Description

We are a publicly traded multinational Group, among the worldwide leaders in the online travel industry and we operate a portfolio of well-known brands such as lastminute, Volagratis, Rumbo, weg, Bravofly, Jetcost and Hotelscan.
Every month, the Group touches 45 million users across all of its websites and mobile apps (in 17 languages and 40 countries) who search for and book their travel and leisure experiences with us. A team of more than 1,200 passionate people enjoy working with us, supporting our mission to provide a comprehensive and inspiring offering of travel related products and services.


Job Description

The Quality Team is part of Lastminute's Customer Karma Department, which supports all aspects of the sales and operation business with particular focus on the customer experience, efficient transaction processing and providing mission critical linkages between Lastminute and its partners.

As Quality Agent you will be responsible for the monitoring and evaluation of interactions between LMN internal and BPO external Sales/Service agents with customers across various channels like calls, emails and social networks.

Key Responsibilities
- Accurately perform monitorings on recorded or live agent calls, emails, social interactions and score them against set Lastminute standards
- Determine whether agents are using proper procedures, and efficient and effective practices to provide excellent customer service
- Complete all work assignments within given due dates
- Attend internal and vendor meetings and functions as assigned
- Thrive as a team player in a fast-paced, high-energy, change-oriented environment
- Other duties as assigned

Otro(a) Profesional
Quality Agent (Atención al cliente)
1 Vacante(s)

Todas - Madrid (Comunidad Autónoma Madrid)


Requisitos

Experiencia Laboral Al menos 1 año
Estudios mínimos Ciclo Formativo Superior
Requisitos mínimos Skills and Experience:
- Excellent organizational and time management skills
- Strong written and verbal communication skills
- Ability to work independently and multi-task
- Ability to work effectively in a diverse group as well as independently
- Strong interpersonal and team working skills

Essential
- Advanced level of English
in addition, Native Speaker level: German


Benefits:
- 2 days remote working per week
- flexible hours
- EUR18.000 Gross per year


Idiomas Alemán ( Lectura: Nivel materno / Escritura: Nivel materno / Conversación: Nivel materno )
Inglés ( Lectura: Nivel avanzado (c1) / Escritura: Nivel avanzado (c1) / Conversación: Nivel avanzado (c1) )

Contrato

Tipo de contrato Contrato indefinido
Duración Indefinido
Jornada Laboral Jornada Completa
Blog Empleo
Noticias de empleo